Venmo has fostered a compassionate public image during the pandemic, touting the popular payments app as a way to virtually tip out-of-work bartenders and give to hospitals. Yet it has taken a harder line against users who ended up overdrawing their accounts. In some cases, it has threatened to dispatch debt collectors against victims of scams, according to emails reviewed by The Wall Street Journal and communications with 10 Venmo users.

Source: Wall Street Journal September 24, 2020 09:34 UTC