The Financial Markets Authority's has today released a conduct guide aimed at senior management in a bid make it clear what its expectations are under the new Financial Markets Conduct Act. Everett said it hoped by making its expectations clear that less poor conduct would appear. Everett said it hoped to generate discussion on the document which would allow firms to get a better understanding of how to apply the conduct expectations in practical terms. • Whether the provider has checks and balances to support good conduct, and identify and address poor conduct (including complaints and disputes resolution). Financial service providers have been told to put their customers' interests first in a new guide outlining how the regulator wants to see firms behave.

Source: New Zealand Herald July 27, 2016 23:37 UTC