Feedback becomes the new tip for serviceMIKE BLAKE/REUTERS A little service goes a long way, but how can you be sure that feedback is genuine? And on a recent trip to India and Nepal, I also discovered that customer feedback had been taken to the "next level". This seems to be because, in this customer-centric world, employers are using feedback to manage their staff. Surely part of a good review is the fact that the customer has been compelled to give feedback in the first place? That said, there should always be a place to give good feedback where it will positively impact on those who provided great service.

Source: Stuff November 06, 2017 16:02 UTC