The AI spell will be felt right from the procurement of goods and their payment up to identifying a target market and making a sale. Here at home, Ajua, an integrated customer experience company for businesses, has just signed an agreement with tech giant Facebook to automate commercial interactions and customer support for businesses through WhatsApp. Janja is an award winning AI and natural language engine that is created to enable businesses get more sales, speed up customer query resolutions and deliver automated services to your clients. This has created a growing need for social media-based customer support to drive a holistic shopping experience. Kenya has among the highest percentage of monthly WhatsApp users of any country in the world.

Source: Standard Digital July 27, 2021 21:00 UTC