He arrived about an hour early to board his Air Canada flight and still missed it. The Canadian Transportation Agency cites “an unprecedented rise in air travel complaints” in its latest annual report. Air Canada later announced an earlier boarding time on the public address system. Similar to many large companies, Air Canada prefers to handle inquiries online. Go to AirPassengerRights.ca, where Halifax-based passenger rights advocate Gabor Lukacs and a volunteer team publish practical guides on baggage and denied boarding.

Source: thestar September 11, 2018 09:56 UTC