I click ‘refresh’ – and click and click again – but to no avail, and worry that I’m beginning to develop repetitive strain injury. This is the third week of working as a clinical contact caseworker on the NHS Test and Trace system and rarely have I experienced such monotony and frustration. Working as an NHS sexual health adviser, I have used contact tracing since the early 1980s, during the early days of HIV-AIDS. And another thing: I can’t leave a personal message asking them to call back, only an automated one. It says: ‘Welcome to the NHS Test and Trace Service.

Source: Daily Mail June 20, 2020 21:18 UTC