Many in Japan were surprised to learn of the sudden surge of vitriol in the United Kingdom toward one of Tokyo’s corporate icons. Seemingly overnight, Fujitsu became U.K. public enemy number one; in its home territory, few had ever heard of its faulty Horizon accounting software or the decades-long Post Office scandal. The faulty tech led to hundreds of post office branch managers being falsely prosecuted for theft. Whether for self-promotion or damage control, companies and authorities alike are typically reluctant to get ahead of a story. Stonewalling and silence take the place of engagement, until the company decides it is ready to talk.

Source: The Times January 15, 2024 09:28 UTC