It took more than two days before Hermes were able to identify the problem and take measures to correct it. eBay traders said they were left with numerous demands for refunds after angry customers who had paid the postage and packaging fees had not received their parcels. The retired council worker, of Truro, Cornwall, said: “A lady at customer services told me the ­central hub misdirected parcels because it misread postcodes. Hermes confirmed the postcode scanning error had affected labels printed between May 29 and June 1. Most of the mistakes have now been rectified and parcels have been recalled and sent to the correct destination.

Source: Daily Mirror June 20, 2020 15:49 UTC