A blundering gas network company has been ordered to pay up £44million after leaving customers without gas for up to five months. Cadent is to pay a total of £24million and set up a £20million community fund after three 'serious' customer failures, Ofgem said. Up to 12,000 customers were left without gas for more than 24 hours, with some having to wait months. The company also had no records of 775 high-rise blocks of flats in its gas network. Ofgem said it became aware in 2018 that Cadent was increasingly leaving residents in blocks of flats without gas for longer than necessary, for example during pipe repairs.

Source: Daily Mail May 22, 2019 12:44 UTC