HOW TO BRING FIRSTLINE WORKERS CLOSER TO DIGITAL TRANSFORMATIONThe role of firstline workers in digital transformation takes many forms, depending on industry and job roles. About one-third of executives, 34%, say their firstline workers are full participants in digital transformation discussions/decisions, and 37% say firstline workers’ input is sought to help map out digital transformation strategies. Here are four ways to better integrate firstline workers into your digital transformation process:Rethink firstline workers’ roles: To succeed with digital transformation, organizations need to strive to capture and leverage the decisions and actions of firstline workers that move organizations forward, define the customer experience and translate strategy into daily activities and tasks. The risk, they observe, is that firstline workers “will see only the individual pain and not the aggregate gain. Firstline workers, who are often overlooked, are natural leaders for their organizations’ digital transformation.

Source: Forbes January 22, 2018 15:22 UTC