When they don't share relevant information, staff is left to fill in the blanks to make sense of what is going on. Teach staff communication skills and help them feel safe. None of these strategies demonstrate excellent communication skills or the possibility of resolution. Staff who disregard communication guidelines must be dealt with through corrective action if you expect to change their behavior. Stay tuned for my next article on gossip, conflict and bullying in the workplace, where I'll discuss more about how to teach skills and build safety to stop workplace gossip.

Source: Forbes January 22, 2018 15:00 UTC