I’ve said it before and I’ll say it again: When a flight to, from or within the United States is canceled because of the pandemic, you’re entitled to a cash refund. That’s why getting refunds from O.T.A.s can be complicated, especially during this global crisis. If you’re hitting roadblocks like these, ask that your case be escalated (Orbitz and other O.T.A.s have a hierarchy of urgency). That persistence seemed to work for you, even without my help: By the time I emailed Orbitz, a spokeswoman confirmed that the refund was already in process. But when I hopped online to double-check my options, I didn’t see the new flight on Delta’s schedule.

Source: New York Times June 18, 2020 18:00 UTC