Where a negotiation based on price involves a zone of possible agreements, negotiating an apology involves a zone of possible concerns. That might look like briefly stating the honest reason why something might have gotten fumbled and offer a short, sincere apology. Once you have respectfully communicated and maybe even sent the negotiating partner a gift, give that person space and quiet. At this step, you really have done what you can with the other party in terms of direct apology. Focus your energy on training away from bad habits and adopting new ones that will prevent future mistakes or misunderstandings.

Source: Forbes March 21, 2018 00:45 UTC