Customers with refund credit notes for cancelled package holidays may have to find and pay for a solicitor before they can receive a cash refund if their provider goes bust, but without any assurance their refund will be successful, says Which? Under the Package Travel Regulations, customers are legally entitled to a full cash refund within 14 days if their provider cancels their holiday. says it is particularly concerned as some large holiday companies are forcing customers to accept refund credit notes, and refusing cash refunds. Travel'It is unclear why the government has refused to publicly back refund credit notes, and until it does, we are urging anyone who has had a holiday cancelled not to accept one and to keep insisting on the cash refund they are legally entitled to. In the meantime, customers should continue to refuse refund credit notes.'

Source: Daily Mail June 15, 2020 10:52 UTC