After his high school switched to remote learning last spring, Luke Martin had a lot of extra time on his hands. He filled his idle hours playing videogames. One day in April when he tried logging into the online gaming platform Steam, he received a message saying his credentials were incorrect. After Steam’s customer-service desk helped him get back into his account, he discovered that $200 of games he had purchased had vanished. Even the $1.10 he had remaining in his account was gone.

Source: Wall Street Journal September 08, 2020 13:02 UTC