JP Morgan Chase, Goldman Sachs and Coronavirus SOPA Images/LightRocket via Getty ImagesIt’s surprising and stunning that JP Morgan Chase and Goldman Sachs have got this so wrong. Not keeping people informed about COVID cases in their buildings was a violation of trust by JP Morgan Chase and Goldman Sachs. What you should takeaway to avoid the self-inflicted COVID communication disaster at JP Morgan Chase and Goldman Sachs: Put physical safety first. What you should takeaway to avoid the self-inflicted COVID communication disaster at JP Morgan Chase and Goldman Sachs: Know that everything communicates. Crisis Management FrameworkThe essence of our proposed crisis management approach, per my earlier article on Learnings from Boeing’s 737 Max, Coca-Cola and Procter & Gamble on Crisis Management, is all about inspiring and enabling others to get things vaguely right quickly, and then adapt along the way - with clarity around direction, leadership and roles.

Source: Forbes September 23, 2020 22:52 UTC