Great customer service employees don’t all look alike or sound alike. What they do share are personality traits: psychological attributes that give them the highest likelihood of connecting with customer and serving them effectively. GettyWhile there are certainly skills involved in successfully providing customer service, those skills, by and large, can be trained for. (My company, and I’m so glad you asked, provides customer service training and consulting.) But, by contrast, psychological traits that make a person either more or less amenable to providing great customer service are often more or less fixed in place by the time they reach adulthood.

Source: Forbes May 06, 2020 18:11 UTC