Throughout the calls, we inform people who we are, and that the call is not to cause any more stress. Our goal is to provide information about Covid-19 and to let them know about the resources we can provide. We also want to obtain information about who they’ve been in contact with so we can stop the spread. It’s important not to take difficult calls personally, because the case may have experienced trauma before and during the pandemic. With challenging calls, I inform supervisees of the importance of being genuine and meeting the cases where they are.

Source: International New York Times July 03, 2020 09:01 UTC