Contact tracing is a mess, and the powers that be have known about it for months. Individual calls are taking three and four times as long as they should, because the traced are arguing the toss with their HSE trackers. And it’s all down to patient privacy and GDPR, that unparalleled refuge of the jobsworth and busybody. But it is also massively extending the duration of phone calls, meaning fewer can be fitted into the working day. Calls are long, and their argumentative or even intemperate nature may be feeding into people not wanting to work in tracing, with all the compounding problems that creates.

Source: Irish Independent October 21, 2020 17:05 UTC