Faye Lewis contacted us via Twitter after she was told that she would have to wait as long as five weeks to have a laptop she bought recently in Harvey Norman repaired. She was told the problem was that the charger was slipping out of the laptop. Assignments are flying in, I’m very upset over signing a form saying that they can hold onto it for five weeks but I had no other option.”We got in touch with Harvey Norman to see if we could help out. In response to our queries, a spokeswoman said that Faye was “correct in that she signed our terms and conditions which state that a repair may take between one to five weeks. This allows for part constraints, logistics to repair agents for different brands etc.

Source: The Irish Times February 03, 2020 05:03 UTC