The Department of Posts aims to dispose the complaint within one working day and will update the status of the case every 24 hours. Photo: BloombergNew Delhi: India Post users can now dial toll free number ‘1924’ and register their grievances under a new helpline launched by the Department of Posts (DoP) on Monday. While the Department of Posts was already handling complaints through Twitter, under its Twitter Seva Service, the new telephone helpline will be available for all network users including, landline and mobile. “Under Twitter Seva, the Department of Posts is already receiving about 100 complaints per day,” said telecom minister Manoj Sinha. The department aims to dispose the complaint within one working day and will update the status of the case every 24 hours.

Source: Mint September 12, 2016 09:33 UTC