Managing director Ben Chumo said its customer base has more than doubled to 5.3 million in the last three years, straining the 825 employees who work at the firm’s 10 banking halls across the country. About 630,000 Kenya Power customers paid their bills at the company’s offices as of June 2016, but Dr Chumo says these halls should be reserved for services such as enlisting new users and offering support. “This is the approach commercial banks have taken to decongest their banking halls. In Nairobi, Kenya Power’s main banking halls are Stima Plaza in Ngara and Electricity House on Harambee Avenue. Of its 5.3 million customers, 3.1 million of them are prepaid customers while the rest still receive monthly bills.

Source: Daily Nation November 27, 2016 17:37 UTC