Soon after joining Kohl’s Corp. as chief customer officer in 2013, Michelle Gass gave employees a pep talk at the retailer’s headquarters in Menomonee Falls, Wis.Kohl’s sales had begun to falter after several years of postrecession growth, and the department-store chain, like its competitors, was grappling with how to adapt to the shift to...

Source: Wall Street Journal September 26, 2017 13:55 UTC