In the past several months, a few companies in the logistics business have admirably risen to the occasion, providing a vital lifeline for consumers and suppliers alike. LBC, perhaps the best-known brand of shipping and related services in the Philippines, is not, however, one of those companies. LBC’s general lack of performance, however, goes beyond understandable difficulties with pandemic-related circumstances to being completely indifferent to its customers. The “pandemic kasi” excuse especially falls flat in the face of impressive examples of competitors who want it more; in LBC’s business, for example, Grab, Lalamove and newcomer Mr. The “new normal” has certainly imposed many changes on business, but what business should bear in mind is that those changes have been imposed on its market as well.

Source: Manila Times August 10, 2020 17:32 UTC