The performance targets are linked to maximising revenue from slot machine games, self-service betting terminals and online account sign-ups instead. Campaigners and MPs said this created a conflict of interest for staff, who were meant to intervene when customers showed signs of addiction. A second Ladbrokes employee said some staff members had resorted to desperate measures to protect their career or win bonuses. “They are expected to comply with licensing conditions at the same time as being incentivised to ignore problem gambling. “In this increasingly digital age the success of these offerings is critical to the commercial viability of high street betting shops, as is the case for most major high street retailers.

Source: The Guardian February 08, 2019 13:07 UTC