Monrovia –The Millennium Challenge Account-Liberia (MCA-L) has begun reconstruction and remodeling works on the Customer Service Center at the Liberia Electricity Corporation (LEC) in a bid to improve customer satisfaction levels. The renovation at the Waterside facility commenced on February 5 and will increase the seating capacity of the Customer Service Center to over 100 customers from a current maximum of 25. The US$450,000 project also includes three vehicles and the installation of new furniture and IT infrastructure for LEC’s Customer Service Center. “Customer service is the face of a company to the public – if the customer service of a company is very subpar, customers will view the organization in a bad light,” he said. The reconstruction of the customer service center is part of MCA-L’s continual effort to support LEC in becoming a more sustainable and viable public utility.

Source: Front Page Africa February 07, 2020 05:48 UTC