1 for customer satisfaction, beating out cards issued by the country’s biggest banks, according to a study published Monday by J.D. And despite being Canada’s biggest credit-card issuer, Toronto-Dominion Bank trails the pack. American Express Co.’s cards ranked second, with 780 points, followed by Canadian Tire with 774 points, and Capital One at 764. Power study measures satisfaction based on benefits, communication, terms, customer interaction, key moments and rewards. “Understanding how to redeem rewards — and having redeemed rewards recently — has a significant effect on satisfaction and loyalty levels,” Jim Miller, J.D.

Source: thestar September 10, 2018 16:03 UTC