Ryan’s rule is a hotline—patients and families can call a single statewide number for a review of medical care that they feel has gone astray. Nurses are accustomed to the programme and appear to welcome the support.12Martha’s rule presents an opportunity to take the best from these and other existing family activated programmes. The advantage of Ryan’s rule is that it covers many healthcare systems, including hospitals, emergency departments, and home health.5 Both approaches can be lifesaving. Communication failures and concerns about care provided by bedside providers, including trainees, are common reasons for family calls. It is not the job of patients and families to wait around for healthcare providers to sort out their culture.

Source: The Guardian October 09, 2023 13:00 UTC