Officials have been grappling with the situation along the US-Mexico border and its ramifications since the early days of the administration, as an increasing number of migrants, particularly children, arrived. Jose said he called the Office of Refugee Resettlement hotline every day, around the clock, to try to locate their daughter after she crossed the US-Mexico border. Case managers, meanwhile, gather a child's details and help reunite him/her with a sponsor in the US. "In Bethany's programs, which are licensed by each state we're in, our case managers have a caseload set by the license. That includes implementing virtual case management, training additional case managers, and expediting the release of children to parents or guardians.

Source: CNN May 13, 2021 11:37 UTC