| Published Mon, November 26th 2018 at 10:52, Updated November 26th 2018 at 10:56 GMT +3The new Rail Ombudsman will investigate complaints that haven't been fairly handled. [Photo: Mirror]A new Rail Ombudsman is being introduced today to help manage customer complaints amid a radical shake up of the entire ticketing network. The rail industry said it has worked with Government and consumer groups to appoint the new Rail Ombudsman - which launches for consumers on 26 November. If customers have a complaint about an event occurring from today and they are unhappy with how it has been dealt with by a rail company, they can now appeal to the Rail Ombudsman. "I'm pleased to announce that the independent Rail Ombudsman is launching, as part of our commitment to improving customer experience," explained Jacqueline Starr, at the Rail Delivery Group.

Source: Standard Digital November 26, 2018 07:52 UTC