New York City's Metropolitan Transportation Authority, also known as the MTA, is giving up on a system that sent automated alerts about service disruptions through Twitter. By Thursday afternoon, senior executives agreed to cease publishing service alerts to the platform altogether. So as of today, we’re saying goodbye to it for service alerts and information. Consumer research has suggested that subway riders seeking information on Twitter account for a relatively narrow slice of riders. In addition to service alerts, the MTA’s customer service agents use Twitter to provide real-time responses to questions and concerns — a back-and-forth that often serves to calm riders’ frayed nerves.

Source: Huffington Post April 29, 2023 07:47 UTC