HCM CITY — “If you are not satisfied with the hospital’s service, please press here!”This sentence will soon appear on screens at outpatient departments across all of HCM City’s public hospitals. The new system, implemented by the city’s Department of Health, hopes to encourage patients to voice their dissatisfaction with hospitals in order to improve the quality of care. The online system will be connected to hospital management as well as the city’s Department of Health, and they will be able to view the answers submitted. A weekly report will also be sent to the municipal health department to supervise hospitals in improving health care service quality. As scheduled, the first system will be implemented at the HCM City’s Pediatrics Hospital 1 on Friday.

Source: Viet Nam News March 29, 2017 02:02 UTC