As Nigerians navigate into the New Year, a major wish is to see improvement in telecommunications services across the board. To a greater extent, in 2021, the poor state of telephony services in the country pitted subscribers against the operators, the quartet of MTN, Airtel, Globacom and 9mobile. Pointing at the three leading players, MTN, Globacom and Airtel, subscribers said both voice and data services since the beginning of the year have been below par. He, however, said one of the key challenges confronting these companies is how they manage their service, which holds a great deal for customer satisfaction. He stressed that service quality and customer satisfaction are very essential in maintaining customer loyalty.

Source: The Guardian January 19, 2022 03:28 UTC