While conducting a business transaction with a customer, any employee introduces the word “problem” into the conversation when, until that moment, there wasn’t one! “No problem” spoils the most beautiful marketplace moment when both customer and business are happiest: consummating a successful business transaction. So, how did the professionally sublime, “It’s my pleasure,” devolve into “No problem,” the vuvuzela of customer service? And happy customers always find their way back to businesses that train employees to say “Thank you” instead of, well, you know. Write this on a rock … “No problem” is a big problem.

Source: Forbes March 16, 2019 19:07 UTC