New EU-driven rules on refunds aim to plug gap in UK consumer rights between online customers and those who visit a travel agentTravellers booking package holidays online are to receive greater protection if a holiday company goes bust, under government proposals to strengthen rules. The government said enhanced regulations, due to take effect in July 2018, would better protect an extra 10m UK package holidays booked over the internet. The government is calling for better information to be provided when booking, ensuring holidaymakers’ rights to refunds are clearly set out, along with an extension to current protections to cover the millions of UK travellers who buy package holidays online. The new rules are part of the EU’s package travel directive, which comes into force in July 2018. The government must make sure gaps in protection are addressed so that consumers have peace of mind however they book their package holiday”.

Source: The Guardian August 14, 2017 05:26 UTC