Enter artificial intelligence, or AI specifically, hybrid chatbots that combine smart algorithms with a human touch. At Sunway Medical Centre, AI chatbots help to manage patient flow, schedule appointments, and assist with preliminary assessments. Research should continue exploring how hybrid chatbots can complement other technologies, such as remote monitoring devices, to deliver more personalised care. Long-term research should explore outcomes like chronic disease management, mental health support, and cost savings. By addressing these areas, hybrid chatbots can become a reliable partner in healthcare helping doctors, supporting patients, and transforming the way care is delivered across Malaysia.

Source: The Edge Markets January 12, 2026 02:26 UTC