The program was marred by technical problems — like overtaxed computer systems that crashed — and confusing, frequently revised rules that frustrated borrowers and lenders alike. After a rush of early demand — the initial $349 billion set aside for the program was gone in 13 days — borrowing slowed significantly. (The program limited each applicant to only one loan.) “If I’d known the rules were going to change, I would have done it differently,” Ms. Singleton said. So Ms. Singleton, who had switched to curbside pickup sales, brought back dozens of workers, brainstorming new projects for them to tackle.

Source: New York Times June 30, 2020 09:00 UTC