Groups organising vaccination camps describe communication and queue management as a key factor in defining the quality of a camp. Those who wanted to get the jab had to send their name, age and phone number through through a WhatsApp number and they were allotted a slot, a day before the camp. But, shared widely, his phone number received innumerable calls on vaccination day. No first come first serve protocol is being followed and people have been asked not to come in advance and wait. They did not have a slot and people were directed to the Association’s health centre at Triplicane on first-come-first-serve basis.

Source: The Hindu May 29, 2021 12:25 UTC