Frank Field, the chair of parliament’s welfare committee, has said that a company’s “reign of terror” over British tax credit recipients will be drawing to a close after HMRC decided not to renew its contract. US company Concentrix was accused of making a string of mistakes including stopping a teenage single mum from receiving tax credits after wrongly claiming she was married to a dead pensioner. Field had called on the government to investigate and act on concerns about Concentrix’s handling of tax credit claims. Following HMRC’s decision not to sign a new contract with the company, Field said: “Concentrix’s reign of terror is drawing to a close. “While it’s right that we ensure that tax credits customers only receive the money to which they’re entitled, it is vital that those customers have a high level of service.

Source: The Guardian September 13, 2016 20:27 UTC