With severe competition to attract potential customers, insurance companies must act quickly to embed digital technologies into their processes. For life insurance companies, digitising the claims process holds great value. In this digital age, the claims value proposition has to supersede the fundamentals of traditional claims management. Reinventing the claims journeyA successful digital transformation profoundly reinvents the claims customer journey with the help of digital technologies. As the world moves fast and customers look for digital solutions, it has become imperative for insurance companies to redesign their claims process radically.

Source: The Nation July 02, 2021 15:00 UTC