JOHOR BARU: People’s Volunteer Corps (Rela) personnel have been deployed at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI) to help manage congestion amid continuing technical issues affecting the autogate system. The Malaysian Border Control and Protection Agency (AKPS) has also opened special lanes to facilitate faster and smoother immigration clearance for foreign travellers. In a Facebook post late Sunday (Jan 11), AKPS said the eGate system disruption remained unresolved but involved only foreign passport holders. “Foreign passport holders may use the eGates at locations such as the Incoming Bus Hall involving eGates 19, 20, 21 and 22, and the Outgoing Bus Hall (eGates 5, 6, 7 and 8). To ease congestion, AKPS advised foreign visitors to download the National Integrated Immigration System (MyNIISe) application and use the QR counters, in addition to the manual counters provided.

Source: The Star January 11, 2026 13:59 UTC