The website reported that many of those who complained believed their claims were mishandled or ignored by employees and owners of individual Massage Envy spas and by the national company. Adam Horowitz, a lawyer who has handled more than two dozen sexual misconduct lawsuits involving Massage Envy, said Monday that he received 25 calls from alleged new victims following the report's publication. The claims represent only a fraction of the tens of millions of services Massage Envy says its franchises have provided, Buzz Feed News reported. Lawyers for spa clients told BuzzFeed News that there are cases of women reporting massage therapist abuse to police where no arrests have been made with Massage Envy spas offering settlements before lawsuits have been filed, leaving no public record. Massage Envy in a statement Monday said the complaints documented by BuzzFeed News spanned a period of more than 15 years and said each account was heartbreaking.

Source: ABC News November 28, 2017 02:03 UTC