They are subject to long-term customer trust issues as supply chain disruption becomes a permanent feature of global trade. The report is based on a survey of 680 senior logistics and supply chain decision-makers across eight industries and nine regions. Clear geographical fault lineThe data reveals a sharp geographical divide in how logistics disruption is experienced. In the UK, just 17% of firms report disruption costs at that level. Between 80% and 95% of respondents globally say logistics disruption has increased customer complaints.

Source: The North Africa Journal January 14, 2026 11:40 UTC