Roadblocks on the way to a digital worldResearch shows an increasing public acceptance of the digital revolution among global populations, but Arnauld Bertrand and Julie McQueen say there are still significant issues that Governments must address. Governments are striving to use digital technology to improve policy-making, interact better with citizens, increase capacity and efficiency and, ultimately, achieve better outcomes. Struggling Providers: Lower-paid workers who lack the skills or means to access digital services. Yet they want to adapt at their own pace, rather than being forced to use digital services imposed by Government. This means addressing lack of digital access and affordability, and tackling low levels of digital literacy and motivation.

Source: Forbes September 11, 2023 08:09 UTC