By 2021, robots will have eliminated 6% of all jobs in the US, starting with customer service representatives and eventually truck and taxi drivers. These robots, or intelligent agents, represent a set of AI-powered systems that can understand human behavior and make decisions on our behalf. Solutions powered by AI/cognitive technology will displace jobs, with the biggest impact felt in transportation, logistics, customer service and consumer services,” said Forrester’s Brian Hopkins in the report. The call center staff, the taxi drivers and the truckers. Taxi drivers around the world have already reacted with violent protest to the arrival of ride-hailing app Uber.

Source: The Guardian September 14, 2016 00:00 UTC