The issuing of the refund cheques has been described as “most unusual” by travel agents, who have condemned the move, suggesting that Ryanair is trying to “make it as difficult as possible” for customers to get refunds. Customers have also said the airline is punishing them for using travel agents instead of booking directly with the airline. Ryanair has rejected the charges and insisted it is acting in the best interests of its customers. “These refund cheques have only started going out this week and it is likely that thousands of Irish customers will get them,” said the head of the Irish Travel Agents Association (ITAA), Pat Dawson. “I think it is absolutely scandalous and they are doing it to frustrate people and to punish the people who book with travel agents,” he continued.

Source: The Irish Times November 27, 2020 12:55 UTC