The software would be accessed via the Internet, which meant seamless upgrades as well as access to data in real-time. Marc taught me the discipline of giving the same message day after day, month after month, year after year. Shawna Wolverton, who is the head of product at Zendesk:When I joined salesforce we were still inventing cloud software as we went. Even in the earliest days of salesforce.com, we had a very strong culture around delivering innovation with excellence (do amazing things and DON’T break anything!). We were building a new model of cloud delivery for business software that no one understood, so our customer’s trust was sacred.

Source: Forbes March 17, 2019 14:48 UTC