A Shell Energy customer says she 'nearly fell through the floor' after being given an energy bill that was almost 8,000 per cent higher than it should have been. Meter madness: Energy firms can use 'estimated' final meter readings that give inaccurate billsThe huge bill was caused by Shell applying an estimated meter reading of 10,061, rather than Abbott's actual final meter reading of 8,596. > Have you been hit with a huge energy bill due to estimated meter readings? Shell initially said Octopus Energy was responsible for the high bill - while Octopus and Abbott said the fault lay with Shell. 'Shell Energy has worked with Octopus to correct the error and reflect the proper meter reading on her closing and opening accounts.

Source: Daily Mail December 07, 2023 16:45 UTC