Stubborn bureaucracies give customers the run-around: Roseman - News Summed Up

Stubborn bureaucracies give customers the run-around: Roseman


These words leapt out at me when I heard from three people who were going around in circles with stubborn corporate bureaucracies. “We discovered a system error that resulted in the customer being mistakenly billed for unreturned equipment after he had cancelled,” said Bell spokesperson Nathan Gibson. “We thank you for bringing this matter to our attention,” said RBC spokesperson Kathy Bevan. A year later, the $4,000 LG fridge she bought at Sears had also stopped working. 3) A prorated amount to buy a new LG fridge (but this would take another six to eight weeks).


Source: thestar November 07, 2017 11:03 UTC



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