Marvin Kaye said he was taken aback when, last weekend, he was told he'd have to use self-checkout at a Shoppers Drug Mart in Ajax, Ont. But several Shoppers Drug Mart and Real Canadian Superstore customers complained to CBC News that they were recently given only one choice: self-checkout. —@MarvinKayeEach Shoppers Drug Mart customer relayed the same experience: because they were paying with debit or credit, they were ordered to use the self-checkout machine — which accepts cards but not cash. Some Shoppers Drug Mart customers say they were forced to use self-checkout if they were paying with debit or credit. Customers should have choice, Loblaw saysLoblaw Co., which owns Real Canadian Superstore and Shoppers Drug Mart, said it expects stores to always give customers the option of checking out with a cashier.

Source: CBC News March 17, 2019 07:52 UTC